Shipping and Returns Policy

 

Company Details:
Name: Traders Education LTD
Address: 24 Hanagar, Hod Hasharon, Israel. 4527713
Email: support@rap-gallery.com

Shipping Policy

1. Shipping Locations
   We ship our products worldwide. Please note that shipping times and costs may vary depending on your location.

2. Shipping Times

   • Processing Time: Orders are typically processed within 2-3 business days.

   • Shipping Time: Delivery times vary by destination:

     • Domestic (Israel): 3-5 business days.

     • International: 7-21 business days, depending on the destination country.

3. Shipping Costs
   Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order. Free shipping may be available for orders over a certain amount, as specified on our website.

4. Order Tracking
   Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

5. Customs and Duties
   International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.

6. Shipping Issues
   If you encounter any issues with your shipment, such as delays or lost packages, please contact us at support@rap-gallery.com, and we will assist you in resolving the problem.

Returns Policy

1. Return Eligibility
   We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Custom commissioned pieces are non-refundable.

2. Return Process
   To initiate a return, please follow these steps:

   • Contact us at support@rap-gallery.com with your order number and reason for the return.

   • We will provide you with a return authorization and instructions on how to return your item.

   • Package the item securely and send it to the address provided in the return authorization.

3. Return Shipping Costs
   Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refunds
   Once your return is received and inspected, we will send you an email notification. If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

5. Exchanges
   We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@rap-gallery.com.

6. Non-Returnable Items
   Certain items are non-returnable, including custom commissioned pieces and gift cards.

7. Contact Information
   For any questions or concerns about these terms and conditions, please contact us at:

   Email: support@rap-gallery.com
   Address: 24 Hanagar, Hod Hasharon, Israel. 4527713

Thank you for shopping with Traders Education LTD. We strive to provide you with the best service and high-quality products.